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DEVELOPINGBomb-threat emails hit hundreds of UK schools: police say hoaxONGOINGPutin: Russia would use 'all weapons' if territory attackedONGOINGHackers hit supermarket fridges and emergency-alert appsONGOINGHundreds still crossing the Channel in small boatsUNCONFIRMEDClaim of US nuclear strike on Iran: White House denies itONGOINGMicrosoft and US flights hit by major outagesONGOINGUK tells households to keep 3 days of suppliesUNCONFIRMEDRumours Kim Jong Un had a brain haemorrhage: nothing confirmedONGOINGBlackout planning: BBC 'black sky' plan, grid attacks in EuropeDEVELOPINGBomb-threat emails hit hundreds of UK schools: police say hoaxONGOINGPutin: Russia would use 'all weapons' if territory attackedONGOINGHackers hit supermarket fridges and emergency-alert appsONGOINGHundreds still crossing the Channel in small boatsUNCONFIRMEDClaim of US nuclear strike on Iran: White House denies itONGOINGMicrosoft and US flights hit by major outagesONGOINGUK tells households to keep 3 days of suppliesUNCONFIRMEDRumours Kim Jong Un had a brain haemorrhage: nothing confirmedONGOINGBlackout planning: BBC 'black sky' plan, grid attacks in Europe
Tracked delivery to England, Scotland and Wales, charged per item · Secure checkout · 14-day returns
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Home › Frequently asked questions

Frequently asked questions

How long does delivery take?

Orders are processed within 1 to 3 working days and most arrive in 7 to 15 working days after that. Everything ships tracked, and we email you the tracking details. Each item ships separately from its own supplier, so delivery is charged per product and items can arrive on different days.

Where do you deliver?

England, Scotland and Wales only for now. We do not deliver to Northern Ireland, the Isle of Man or the Channel Islands.

How much is delivery?

Delivery is charged per product, because every item ships directly from its own supplier. The delivery charge is shown on each product page and in your basket before you pay, and some items ship free. Extra units of the same product are charged at half the delivery rate, and items in our kits that come from the same supplier ship together at a reduced rate.

Can I return something?

Yes. You have 14 days after delivery to change your mind, and your usual rights if something is faulty. See our returns page for details.

What payment methods do you accept?

Debit and credit cards, Apple Pay and Google Pay, processed securely by Stripe. We never see or store your card details.

Are your products safety certified?

Where a product needs a UK or CE marking to be sold, such as electrical items, we only list items that carry it. Emergency kit is not a substitute for professional advice, and we do not sell regulated safety equipment such as smoke or carbon monoxide alarms.

Do you sell medicines, iodine tablets or gas masks?

No. We do not sell medicines, water purification tablets, respirators or anything marketed as protection against radiation or chemical threats. We would rather tell you that than sell you something that gives false comfort.

What is in a kit and can I swap items?

Each kit page lists every item. Kits are fixed, but every item is also sold separately, so you can build your own from the shop.

Are batteries included?

It depends on the product, and the product page says what is needed. Wind-up and solar products work without batteries.

My parcel has not arrived.

Check the tracking link in your dispatch email first. If it has stalled or you have not received tracking, email [email protected] with your order number and we will chase it.

Is it legal to own these products?

Everything we sell is legal to buy and own in the UK. We do not sell knives, weapons, pepper spray, flares or anything else restricted.