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Returns and refunds

Changing your mind (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days of the day you receive your goods (for a basket delivered in several parcels, 14 days from the last one). Email [email protected] to tell us. You then have a further 14 days to send the goods back.

Please contact us before posting anything, so we can give you the correct returns address and the quickest route. Unless an item is faulty or not as described, you pay the cost of returning it. Keep proof of postage.

We refund the price of the goods and standard delivery within 14 days of receiving the goods back (or of receiving proof you have sent them), to the card you paid with. Please take reasonable care of the goods: we may reduce a refund if they have lost value because they were handled more than needed to check them.

Exceptions: sealed items that are unsuitable for return for health or hygiene reasons cannot be returned once the seal is broken (for example opened first aid dressings and hygiene items).

Faulty or not as described

Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, not as described or not fit for purpose, you can reject it within 30 days for a full refund. After that you are entitled to a repair or replacement. Email us a few details and a photo if you can, and we will put it right, including paying for the return.