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DEVELOPINGBomb-threat emails hit hundreds of UK schools: police say hoaxONGOINGPutin: Russia would use 'all weapons' if territory attackedONGOINGHackers hit supermarket fridges and emergency-alert appsONGOINGHundreds still crossing the Channel in small boatsUNCONFIRMEDClaim of US nuclear strike on Iran: White House denies itONGOINGMicrosoft and US flights hit by major outagesONGOINGUK tells households to keep 3 days of suppliesUNCONFIRMEDRumours Kim Jong Un had a brain haemorrhage: nothing confirmedONGOINGBlackout planning: BBC 'black sky' plan, grid attacks in EuropeDEVELOPINGBomb-threat emails hit hundreds of UK schools: police say hoaxONGOINGPutin: Russia would use 'all weapons' if territory attackedONGOINGHackers hit supermarket fridges and emergency-alert appsONGOINGHundreds still crossing the Channel in small boatsUNCONFIRMEDClaim of US nuclear strike on Iran: White House denies itONGOINGMicrosoft and US flights hit by major outagesONGOINGUK tells households to keep 3 days of suppliesUNCONFIRMEDRumours Kim Jong Un had a brain haemorrhage: nothing confirmedONGOINGBlackout planning: BBC 'black sky' plan, grid attacks in Europe
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Home › Terms and conditions

Terms and conditions

Last updated 15 November 2026

1. Who we are

Zero Hour Kit is a trading name of Jordan Colling, a sole trader, 17a Prospect Terrace, Willington, Durham, DL15 0DT. Email [email protected]. In these terms "we" and "us" mean Zero Hour Kit.

2. Your order

When you place an order you are making an offer to buy. We email you to confirm we have received it. The contract is formed when we email you to confirm your order has been dispatched. If we cannot supply an item, we will tell you and refund you in full.

3. Prices and payment

We are not currently VAT registered, so no VAT is added to the prices shown. The price at checkout includes any delivery charge shown. Payment is taken at checkout by Stripe. We never see or store your card details. We take reasonable care to get prices right, but if we find an obvious error we will tell you before dispatch and you can confirm the corrected price or cancel with a full refund.

4. Delivery

See our delivery page. Delivery dates are estimates, not guarantees. Risk in the goods passes to you when they are delivered.

5. Cancelling and returns

See our returns page. Nothing in these terms affects your statutory rights.

6. Product information and safety

We describe products as accurately as we can. Product images are illustrative, and colours and small details can vary. Emergency and outdoor equipment helps you cope but cannot guarantee your safety. Read the instructions and warnings, never use fuel-burning equipment indoors, and follow official guidance from the emergency services and your local authority in an emergency. We do not claim any product protects against radiation, fallout, disease or electromagnetic pulse.

7. Our liability

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be excluded. Otherwise, our liability to you for any order is limited to the price you paid. We are not liable for losses that were not reasonably foreseeable.

8. Complaints

Email [email protected] and we will reply within 5 working days.

9. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.